SpeakON Device and App Sync TroubleshootingUpdated 6 days ago
Article type: Troubleshooting | Product: SpeakON App + Device
Before you start
Make sure your iPhone is running iOS 16 or above. Check in Settings > General > About.
Make sure the SpeakON app is updated to the latest version.
Make sure your SpeakON device firmware is up to date. You can check this in the app.
Sync requires a Bluetooth connection between your device and your phone. Connect through the SpeakON app — not through your iPhone’s system Bluetooth settings.
Most sync issues are caused by distance, low battery, or a dropped Bluetooth connection. Start there before working through the steps below.
Transferring Recordings
My recordings aren’t transferring to the app
Quick check: The SpeakON device needs to be connected to the app via Bluetooth for sync to happen. If the connection drops before the transfer completes, recordings stay on the device until the next successful sync.
Step 1: Check the Bluetooth connection in the app. If the device isn’t connected, reconnect it before trying again.
Step 2: Keep the SpeakON device within 1m of your phone during the transfer. Bluetooth handles file transfers reliably at short range — distance is the most common cause of failed or incomplete transfers.
Step 3: Check the SpeakON device battery. Low battery causes unstable connections. Charge the device if the LED is showing red.
Step 4: Move away from potential interference sources — WiFi routers and microwaves operate on the same frequency band as Bluetooth and can disrupt transfers.
Step 5: Restart both the SpeakON device and your phone, reconnect through the app, and try again.
Step 6: If recordings still won’t transfer, contact support with your serial number, phone model, and iOS version.
Sync is slow or keeps stopping
Step 1: Keep the SpeakON device close to your phone — within 1m — for the full duration of the transfer.
Step 2: Check the device battery level and charge if low. Unstable battery causes Bluetooth to drop, which interrupts sync.
Step 3: Move away from WiFi routers or microwaves.
Step 4: Check your network connection. The app may process recordings in the cloud during or after transfer. If your internet connection is weak, processing can appear stalled even after transfer completes.
Step 5: For large batches of recordings, keep the app open in the foreground while syncing.
Offline Recordings
I recorded without my phone nearby — where are my recordings?
The SpeakON device records independently. If it wasn’t connected to your phone during a session, the recordings are stored locally on the device.
When you reconnect the device to the app via Bluetooth, offline recordings sync automatically in order from oldest to newest. This can take a moment depending on how many recordings are waiting.
Step 1: Connect the SpeakON device to the app via Bluetooth.
Step 2: Keep both devices close together and wait for the sync to complete. The app will show recordings as they come through.
Step 3: If no recordings appear after reconnecting, check that the device actually recorded. Press the Record button briefly — if the LED shows solid red, the device storage is full. Sync any existing recordings first to free space.
Storage
I can’t start a new recording
If the LED glows solid red when you press the Record button, the SpeakON device storage is full.
Step 1: Connect the device to the app and sync. Once recordings transfer to the app, they’re cleared from the device.
Step 2: After syncing, confirm the transfer is complete before starting a new session.
If you’re offline and can’t sync right away, you’ll need to reconnect before recording again. The device doesn’t delete recordings on its own.
Getting help
If you’ve worked through the steps above and your issue isn’t resolved, contact the SpeakON support team. It helps to have the following ready:
SpeakON device serial number (printed on the back)
Firmware version (visible in the app)
App version (visible in app settings)
Phone model and iOS version
A brief description of the issue and what you’ve already tried