Article type: Troubleshooting | Product: SpeakON. A few quick checks before going through any issue below:. Make sure your iPhone is running iOS 16 or above. You can check this in Settings > General > About. Make sure your SpeakON app is updated to t

Article type:&#xA0;Troubleshooting |&#xA0;Product:&#xA0;SpeakON <hr> <h2 dir="ltr" id="before-you-start">Before you start</h2>A few quick checks before going through any issue below:<ul><li dir="ltr" style=" text-decoration: none;">Make sure your iPhone is running iOS 16 or above. You can check this in Settings &gt; General &gt; About.</li><li dir="ltr" style=" text-decoration: none;">Make sure your SpeakON app is updated to the latest version.</li><li dir="ltr" style=" text-decoration: none;">Check that your SpeakON device firmware is up to date. You can check this in the app.</li><li dir="ltr" style=" text-decoration: none;">Have your SpeakON device serial number handy. It&#x2019;s printed on the back and may be needed if you contact support.</li></ul> <hr> <h2 dir="ltr" id="power">Power</h2><h3 dir="ltr" id="my-speakon-device-wont-turn-on">My SpeakON device won&#x2019;t turn on</h3>Step 1:&#xA0;Charge the SpeakON device for at least 30 minutes. If it was fully drained, it may not respond right away, this is normal.Step 2:&#xA0;While charging, hold the Power button (back of the SpeakON device) for 2 seconds. The light should glow solid blue for 3 seconds then go off, and you should feel one long vibration.Step 3:&#xA0;If there&#x2019;s no response, check the USB-C port and cable for any debris.Step 4:&#xA0;If it still won&#x2019;t turn on after a full charge, contact support with your serial number. <hr> <h3 dir="ltr" id="my-speakon-device-wont-turn-off">My SpeakON device won&#x2019;t turn off</h3>Step 1:&#xA0;Hold the Power button (back of the SpeakON device) for a full 2 seconds. You should feel 1 long vibration and the light should go off.Step 2:&#xA0;If it&#x2019;s unresponsive, connect it to a charger and try again.Step 3:&#xA0;As a last resort, perform a factory reset by holding the Power button for 10 seconds. Note: this will erase all unsent voice input and reset device settings. Your account remains linked. <hr> <h2 dir="ltr" id="charging-and-battery">Charging and Battery</h2><h3 dir="ltr" id="my-speakon-device-wont-charge">My SpeakON device won&#x2019;t charge</h3>Step 1:&#xA0;Check the USB-C port and cable connector for any dust or debris and clean if needed.Step 2:&#xA0;Try a different USB-C cable and power adapter. Use a standard 5V charger &#x2014; the SpeakON device won&#x2019;t charge if the voltage is too high (above 6V), which some fast chargers can trigger.Step 3:&#xA0;If the battery is completely empty, the charging indicator may not appear right away. Keep it connected for at least 30 minutes before checking again.Step 4:&#xA0;Make sure you&#x2019;re charging in a normal room temperature environment. Charging pauses in very cold or very hot conditions (below 0&#xB0;C / above 45&#xB0;C).Step 5:&#xA0;Check that your firmware is up to date. If the issue continues, contact support with your serial number. <hr> <h3 dir="ltr" id="charging-is-taking-too-long">Charging is taking too long</h3>Normal full charge time is under 1.5 hours from empty. If it&#x2019;s significantly longer:Step 1:&#xA0;Check the cable. Use the one that came with your SpeakON device or any standard USB-C cable in good condition.Step 2:&#xA0;Check your power adapter. Use one with at least 0.5A output &#x2014; low-current adapters (common on older USB hubs or computer ports) charge slowly.Step 3:&#xA0;Clean the USB-C port and cable connector if there&#x2019;s any debris. <hr> <h3 dir="ltr" id="my-battery-drains-quickly">My battery drains quickly</h3>Expected battery life is 10+ hours of continuous use, or 20 days on standby from a full charge.Step 1:&#xA0;Make sure the SpeakON device was fully charged before use. Charging is complete when the LED turns solid green.Step 2:&#xA0;Disconnect the SpeakON device from your phone (or power it off) when you&#x2019;re not actively using it. Bluetooth uses battery even when idle.Step 3:&#xA0;Cycle the battery once: use it until the SpeakON device shuts itself off, then charge fully until the solid green light appears, then keep charging for an extra 30 minutes before use. This helps the battery recover its full capacity.Step 4:&#xA0;Check that your firmware is up to date.Step 5:&#xA0;If battery life is still well below expectations after a full cycle, contact support with your serial number. <hr> <h2 dir="ltr" id="bluetooth">Bluetooth</h2><h3 dir="ltr" id="my-speakon-device-wont-connect-or-keeps-disconnecting">My SpeakON device won&#x2019;t connect or keeps disconnecting</h3>Note: Connect through the SpeakON app only, not through your iPhone&#x2019;s system Bluetooth settings. If you&#x2019;re trying to pair from Settings &gt; Bluetooth, that won&#x2019;t work.Step 1:&#xA0;Check the distance between your SpeakON device and your phone. Keep them close, within 1m works best (5m is the maximum).Step 2:&#xA0;Check the SpeakON device battery level. Low battery causes unstable Bluetooth. Charge if the LED is showing red.Step 3:&#xA0;Restart both the SpeakON device and your phone, then reconnect through the SpeakON app.Step 4:&#xA0;In the app, remove the SpeakON device pairing and pair again from scratch.Step 5:&#xA0;Move away from things that might cause interference, like a WiFi router or microwave. These operate on the same frequency band as Bluetooth and can disrupt the connection.Step 6:&#xA0;Check your phone&#x2019;s Bluetooth settings for any blocklist or blocked device entries. Clear them if needed.Step 7:&#xA0;Try connecting with a different phone to see if the issue follows the SpeakON device or the phone.Step 8:&#xA0;If the issue continues, contact support with your serial number, phone model, and iOS version. <hr> <h3 dir="ltr" id="file-transfer-is-slow-or-fails">File transfer is slow or fails</h3>Step 1:&#xA0;Keep your SpeakON device and phone within 1m of each other during transfer. Bluetooth handles small files well at short range &#x2014; distance and interference are the most common causes of slow or failed transfers.Step 2:&#xA0;Check the SpeakON device battery level and charge if low.Step 3:&#xA0;Move away from WiFi routers or microwaves, which share the same frequency band.Step 4:&#xA0;Restart both the SpeakON device and your phone, reconnect, and try again.Step 5:&#xA0;Try with a different phone to see if the issue is phone-specific.Step 6:&#xA0;If large audio files consistently fail, contact support with your serial number, phone model, and the file size you were trying to transfer. <hr> <h2 dir="ltr" id="speaking-and-input">Speaking and Input</h2><h3 dir="ltr" id="no-sound-very-low-volume-or-loud-background-noise-in-my-output">No sound, very low volume, or loud background noise in my output</h3>Step 1:&#xA0;Check that nothing is covering the microphone hole on the front of the SpeakON device &#x2014; not a finger, case, or object.Step 2:&#xA0;Speak in a quiet environment. SpeakON picks up what&#x2019;s around you as-is, so background noise will come through in the output.Step 3:&#xA0;Speak close to the SpeakON device. Keep it within about 50cm (around 20 inches) for best results.Step 4:&#xA0;In the app, reset your settings to defaults.Step 5:&#xA0;To check if a microphone is physically damaged: cover one microphone hole while speaking and compare the output to when it&#x2019;s uncovered. If covering one hole clearly changes the quality, that microphone may need attention &#x2014; contact support.If you hear consistent popping, static, or distortion that doesn&#x2019;t change with distance or environment, contact support with your serial number. <hr> <h3 dir="ltr" id="my-input-stopped-on-its-own">My input stopped on its own</h3>Each session runs for up to 5 minutes and then stops automatically. When this happens, the LED flashes red three times and you&#x2019;ll feel one long vibration.To continue, just press the Record button again to start a new session. <hr> <h2 dir="ltr" id="storage">Storage</h2><h3 dir="ltr" id="i-cant-start-a-new-session">I can&#x2019;t start a new session</h3>If the LED glows solid red when you press the Record button, the SpeakON device storage is full.Step 1:&#xA0;Open the SpeakON app and sync. Once your voice input is transferred to the app, it&#x2019;s cleared from the SpeakON device.Step 2:&#xA0;After syncing, confirm the transfer completed before starting again.Your offline input syncs in order from oldest to newest when you reconnect to the app. <hr> <h2 dir="ltr" id="firmware">Firmware</h2><h3 dir="ltr" id="firmware-upgrade-failed-or-got-stuck">Firmware upgrade failed or got stuck</h3>Step 1:&#xA0;Check the SpeakON device battery. It needs to be at least 20% charged before starting an upgrade &#x2014; low battery interrupts the Bluetooth transfer.Step 2:&#xA0;Make sure the SpeakON app is on the latest version. An outdated app may not deliver the latest firmware.Step 3:&#xA0;Check your network. The app downloads the firmware from a server before sending it to the SpeakON device. If one connection type isn&#x2019;t working, try switching between WiFi and mobile data.Step 4:&#xA0;Keep the SpeakON device within 1m of your phone throughout the upgrade. The second phase sends the package to the SpeakON device over Bluetooth, so distance matters.Step 5:&#xA0;Retry with everything close together and a stable connection.Step 6:&#xA0;If it consistently fails at the same point, contact support. Let us know whether it&#x2019;s failing during the download or during the transfer to the SpeakON device, and include your serial number and app version.Step 7:&#xA0;As a last resort, perform a factory reset by holding the Power button for 10 seconds. Note: this will erase all unsent voice input and reset device settings. Your account remains linked. After the reset, try the firmware upgrade again. <hr> <h2 dir="ltr" id="getting-help">Getting help</h2>If you&#x2019;ve worked through the steps above and your issue isn&#x2019;t resolved, reach out to the SpeakON support team.It helps to have the following ready:<ul><li dir="ltr" style=" text-decoration: none;">SpeakON device serial number (printed on the back)</li><li dir="ltr" style=" text-decoration: none;">Firmware version (visible in the app)</li><li dir="ltr" style=" text-decoration: none;">Phone model and iOS version</li><li dir="ltr" style=" text-decoration: none;">A short description of the issue and what you&#x2019;ve already tried</li></ul>SpeakON devices come with a 12-month limited warranty covering manufacturing defects and hardware issues under normal use. <hr>

SpeakON Device Troubleshooting

Article type: Troubleshooting | Product: SpeakON App + Device. Make sure your iPhone is running iOS 16 or above. Check in Settings > General > About. Make sure the SpeakON app is updated to the latest version. Make sure your SpeakON device firmware i

Article type:&#xA0;Troubleshooting |&#xA0;Product:&#xA0;SpeakON App + Device <hr> <h2 dir="ltr" id="before-you-start">Before you start</h2><ul><li dir="ltr" style=" text-decoration: none;">Make sure your iPhone is running iOS 16 or above. Check in Settings &gt; General &gt; About.</li><li dir="ltr" style=" text-decoration: none;">Make sure the SpeakON app is updated to the latest version.</li><li dir="ltr" style=" text-decoration: none;">Make sure your SpeakON device firmware is up to date. You can check this in the app.</li><li dir="ltr" style=" text-decoration: none;">Sync requires a Bluetooth connection between your device and your phone. Connect through the SpeakON app &#x2014; not through your iPhone&#x2019;s system Bluetooth settings.</li></ul>Most sync issues are caused by distance, low battery, or a dropped Bluetooth connection. Start there before working through the steps below. <hr> <h2 dir="ltr" id="transferring-recordings">Transferring Recordings</h2><h3 dir="ltr" id="my-recordings-arent-transferring-to-the-app">My recordings aren&#x2019;t transferring to the app</h3>Quick check:&#xA0;The SpeakON device needs to be connected to the app via Bluetooth for sync to happen. If the connection drops before the transfer completes, recordings stay on the device until the next successful sync.Step 1:&#xA0;Check the Bluetooth connection in the app. If the device isn&#x2019;t connected, reconnect it before trying again.Step 2:&#xA0;Keep the SpeakON device within 1m of your phone during the transfer. Bluetooth handles file transfers reliably at short range &#x2014; distance is the most common cause of failed or incomplete transfers.Step 3:&#xA0;Check the SpeakON device battery. Low battery causes unstable connections. Charge the device if the LED is showing red.Step 4:&#xA0;Move away from potential interference sources &#x2014; WiFi routers and microwaves operate on the same frequency band as Bluetooth and can disrupt transfers.Step 5:&#xA0;Restart both the SpeakON device and your phone, reconnect through the app, and try again.Step 6:&#xA0;If recordings still won&#x2019;t transfer, contact support with your serial number, phone model, and iOS version. <hr> <h3 dir="ltr" id="sync-is-slow-or-keeps-stopping">Sync is slow or keeps stopping</h3>Step 1:&#xA0;Keep the SpeakON device close to your phone &#x2014; within 1m &#x2014; for the full duration of the transfer.Step 2:&#xA0;Check the device battery level and charge if low. Unstable battery causes Bluetooth to drop, which interrupts sync.Step 3:&#xA0;Move away from WiFi routers or microwaves.Step 4:&#xA0;Check your network connection. The app may process recordings in the cloud during or after transfer. If your internet connection is weak, processing can appear stalled even after transfer completes.Step 5:&#xA0;For large batches of recordings, keep the app open in the foreground while syncing. <hr> <h2 dir="ltr" id="offline-recordings">Offline Recordings</h2><h3 dir="ltr" id="i-recorded-without-my-phone-nearby--where-are-my-recordings">I recorded without my phone nearby &#x2014; where are my recordings?</h3>The SpeakON device records independently. If it wasn&#x2019;t connected to your phone during a session, the recordings are stored locally on the device.When you reconnect the device to the app via Bluetooth, offline recordings sync automatically in order from oldest to newest. This can take a moment depending on how many recordings are waiting.Step 1:&#xA0;Connect the SpeakON device to the app via Bluetooth.Step 2:&#xA0;Keep both devices close together and wait for the sync to complete. The app will show recordings as they come through.Step 3:&#xA0;If no recordings appear after reconnecting, check that the device actually recorded. Press the Record button briefly &#x2014; if the LED shows solid red, the device storage is full. Sync any existing recordings first to free space. <hr> <h2 dir="ltr" id="storage">Storage</h2><h3 dir="ltr" id="i-cant-start-a-new-recording">I can&#x2019;t start a new recording</h3>If the LED glows solid red when you press the Record button, the SpeakON device storage is full.Step 1:&#xA0;Connect the device to the app and sync. Once recordings transfer to the app, they&#x2019;re cleared from the device.Step 2:&#xA0;After syncing, confirm the transfer is complete before starting a new session.If you&#x2019;re offline and can&#x2019;t sync right away, you&#x2019;ll need to reconnect before recording again. The device doesn&#x2019;t delete recordings on its own. <hr> <hr> <h2 dir="ltr" id="getting-help">Getting help</h2>If you&#x2019;ve worked through the steps above and your issue isn&#x2019;t resolved, contact the SpeakON support team. It helps to have the following ready:<ul><li dir="ltr" style=" text-decoration: none;">SpeakON device serial number (printed on the back)</li><li dir="ltr" style=" text-decoration: none;">Firmware version (visible in the app)</li><li dir="ltr" style=" text-decoration: none;">App version (visible in app settings)</li><li dir="ltr" style=" text-decoration: none;">Phone model and iOS version</li><li dir="ltr" style=" text-decoration: none;">A brief description of the issue and what you&#x2019;ve already tried</li></ul> <hr>

SpeakON Device and App Sync Troubleshooting

Article type: Troubleshooting | Product: SpeakON App. Make sure your iPhone is running iOS 16 or above. Check in Settings > General > About. Make sure the SpeakON app is updated to the latest version. Make sure your phone has an active internet conne

Article type:&#xA0;Troubleshooting |&#xA0;Product:&#xA0;SpeakON App <hr> <h2 dir="ltr" id="before-you-start">Before you start</h2><ul><li dir="ltr" style=" text-decoration: none;">Make sure your iPhone is running iOS 16 or above. Check in Settings &gt; General &gt; About.</li><li dir="ltr" style=" text-decoration: none;">Make sure the SpeakON app is updated to the latest version.</li><li dir="ltr" style=" text-decoration: none;">Make sure your phone has an active internet connection. Login, sync, and most app features require one.</li></ul>Most issues on this page are resolved in a few steps. If something isn&#x2019;t covered here, reach out to the SpeakON support team at the bottom of this article. <hr> <h2 dir="ltr" id="login--account">Login &amp; Account</h2><h3 dir="ltr" id="i-cant-log-in">I can&#x2019;t log in</h3>Quick check:&#xA0;SpeakON supports three login methods: Apple, Google, and email (verification code, no password). Logging in is the same as registering. There is no separate sign-up step. Make sure you&#x2019;re using the same method you used originally.Step 1:&#xA0;Check your internet connection.Step 2:&#xA0;Force-close the SpeakON app and try again.Step 3:&#xA0;If you&#x2019;re unsure which method you used, try all three. Apple, Google, and email logins are separate. Using a different method will open a different account.Step 4:&#xA0;If none of them work, contact support with the login method you&#x2019;re trying and the email or Apple ID associated with your account. <hr> <h3 dir="ltr" id="im-not-receiving-my-verification-code">I&#x2019;m not receiving my verification code</h3>Step 1:&#xA0;Check your spam or junk folder.Step 2:&#xA0;Make sure the email address you entered is correct.Step 3:&#xA0;Wait a minute. Delivery can occasionally be delayed.Step 4:&#xA0;Request a new code. Only use the most recent one; earlier codes become invalid once a new one is sent.Step 5:&#xA0;If codes consistently don&#x2019;t arrive, try logging in with Apple or Google instead. <hr> <h2 dir="ltr" id="app">App</h2><h3 dir="ltr" id="the-speakon-app-wont-open-or-keeps-crashing">The SpeakON app won&#x2019;t open or keeps crashing</h3>Step 1:&#xA0;Force-close the app and reopen it. On iPhone, swipe up from the bottom of the screen (or double-press the Home button), find the SpeakON app card, and swipe it up to close.Step 2:&#xA0;Restart your iPhone and try again.Step 3:&#xA0;Check that your iPhone is running iOS 16 or above and that the app is updated to the latest version.Step 4:&#xA0;If the issue continues, delete the app and reinstall it from the App Store. Your account and cloud data are preserved after reinstalling.Step 5:&#xA0;If it still won&#x2019;t open after reinstalling, contact support with your iPhone model, iOS version, and app version. <hr> <h2 dir="ltr" id="keyboard-setup">Keyboard Setup</h2><h3 dir="ltr" id="the-speakon-keyboard-isnt-showing-up-in-other-apps">The SpeakON keyboard isn&#x2019;t showing up in other apps</h3>Note: The SpeakON keyboard needs to be enabled in your iPhone settings before it works in other apps. This is a one-time setup.Step 1:&#xA0;Go to Settings &gt; General &gt; Keyboard &gt; Keyboards &gt; Add New Keyboard and select SpeakON.Step 2:&#xA0;Tap on SpeakON in your keyboard list and turn on Allow Full Access. This is required for the keyboard to function.Step 3:&#xA0;In any app with a text field, tap the field to open the keyboard, then tap and hold the globe icon to switch to SpeakON.Step 4:&#xA0;If SpeakON doesn&#x2019;t appear in the Add New Keyboard list, make sure the app is installed and fully updated, then try again. <hr> <h2 dir="ltr" id="pro-trial">Pro Trial</h2><h3 dir="ltr" id="my-14-day-pro-trial-hasnt-activated-or-i-cant-find-it">My 14-day Pro trial hasn&#x2019;t activated or I can&#x2019;t find it</h3>The trial activates automatically after you complete onboarding. No payment or sign-up is needed.Step 1:&#xA0;Open the Account page in the app. If the trial is active, you&#x2019;ll see &#x201C;14 Days Pro Trial (X days remaining)&#x201D; on your membership card.Step 2:&#xA0;If you haven&#x2019;t finished onboarding, complete it first.Step 3:&#xA0;If onboarding is done but the trial isn&#x2019;t showing, force-close the app and reopen it.Step 4:&#xA0;If it still isn&#x2019;t there, contact support with your account details. <hr> <h2 dir="ltr" id="subscription--billing">Subscription &amp; Billing</h2><h3 dir="ltr" id="i-upgraded-to-pro-but-cant-access-pro-features">I upgraded to Pro but can&#x2019;t access Pro features</h3>Step 1:&#xA0;Force-close the SpeakON app and reopen it. The app needs to refresh your account status after a purchase.Step 2:&#xA0;Check your Account page. Your status should show &#x201C;Pro Active.&#x201D; If it still shows Free or Starter, wait a moment and pull down to refresh.Step 3:&#xA0;Confirm the purchase completed in App Store. Go to Settings &gt; [your name] &gt; Subscriptions and check that SpeakON Pro is listed as active.Step 4:&#xA0;If the purchase shows as completed in App Store but Pro features still aren&#x2019;t active, contact support with your Apple ID and the purchase date. <hr> <h3 dir="ltr" id="how-do-i-manage-or-cancel-my-subscription">How do I manage or cancel my subscription?</h3>SpeakON subscriptions are managed through Apple. To view, change, or cancel your plan:Go to Settings &gt; [your name] &gt; Subscriptions &gt; SpeakON Pro.Changes take effect at the end of your current billing period. SpeakON support cannot process subscription changes or refunds directly. These are handled by Apple. <hr> <h2 dir="ltr" id="account--data">Account &amp; Data</h2><h3 dir="ltr" id="my-data-is-missing-after-reinstalling-the-app">My data is missing after reinstalling the app</h3>Uninstalling the app clears local data, but your account and cloud data are preserved.Step 1:&#xA0;Log back in using the same method you originally used. A different login method opens a different account.Step 2:&#xA0;If cloud backup was on, your data will sync back after logging in. If cloud backup was turned off before you uninstalled, local data that wasn&#x2019;t backed up cannot be recovered. <hr> <h3 dir="ltr" id="how-do-i-delete-my-account">How do I delete my account?</h3>Account deletion permanently removes all your data, both local and cloud, and cannot be undone.Go to the Account page in the SpeakON app and find the account deletion option in Settings. If you need help finding it, contact support. <hr> <h2 dir="ltr" id="getting-help">Getting help</h2>If you&#x2019;ve worked through the steps above and your issue isn&#x2019;t resolved, contact the SpeakON support team. It helps to have the following ready:<ul><li dir="ltr" style=" text-decoration: none;">Login method (Apple, Google, or email)</li><li dir="ltr" style=" text-decoration: none;">Account email or Apple ID</li><li dir="ltr" style=" text-decoration: none;">App version (visible in app settings)</li><li dir="ltr" style=" text-decoration: none;">iPhone model and iOS version</li><li dir="ltr" style=" text-decoration: none;">A brief description of the issue and what you&#x2019;ve already tried</li></ul> <hr>

SpeakON App & Account Troubleshooting

SpeakON

Troubleshooting