Sync and offline recordingsUpdated 10 minutes ago

Recordings aren't transferring to the app

1. Check that the device is connected in the app. If not, reconnect.
2. Keep the device within 1 metre of your phone for the full duration of the transfer.
3. Check the device battery. Charge if the indicator is flashing red.
4. Move away from WiFi routers or microwaves.
5. Restart both the device and your phone, reconnect through the app, and try again.
6. For large batches, keep the app open in the foreground while syncing.

If recordings still won't transfer, contact support with your serial number, phone model, and iOS version.

I recorded when my phone wasn't nearby — where are my recordings?

They're saved on the device. When you reconnect via Bluetooth, offline recordings sync automatically from oldest to newest. If no recordings appear after reconnecting and the indicator shows solid red when you press Record, the device storage is full — sync first to free up space.

I can't start a new recording — the light is solid red

Device storage is full. Connect to the app and let the sync complete. Once recordings transfer, they're cleared from the device.