Before working through the steps below, run these quick checks:. · iPhone is running iOS 16 or above (Settings > General > About). · SpeakON app is updated to the latest version. · Device firmware is up to date (Account > Device in the app). · Connec

<p id="isPasted">Before working through the steps below, run these quick checks:</p><p>&#xB7; iPhone is running iOS 16 or above (Settings &gt; General &gt; About)</p><p>&#xB7; SpeakON app is updated to the latest version</p><p>&#xB7; Device firmware is up to date (Account &gt; Device in the app)</p><p>&#xB7; Connecting through the SpeakON app only &#x2014; not from Settings &gt; Bluetooth</p><h2 id="the-device-wont-connect-or-keeps-disconnecting"><strong>The device won&apos;t connect or keeps disconnecting</strong></h2><ol><li>Check the distance. Keep the device within 1 metre of your phone.</li><li>Check the device battery. If the indicator flashes red slowly, charge the device.</li><li>Restart both the device and your phone, then reconnect through the SpeakON app.</li><li>In the app, go to Account &gt; Device, remove the device pairing, and pair again from scratch.</li><li>Move away from WiFi routers and microwaves (same frequency band as Bluetooth).</li><li>Check your iPhone&apos;s Bluetooth settings for any blocked device entries and clear them.</li><li>Try connecting the device to a different phone to isolate the issue.</li></ol><p>If the issue continues, contact support with your serial number, phone model, and iOS version.</p><h2 id="the-device-was-connected-before-but-no-longer-appears-in-the-app"><strong>The device was connected before but no longer appears in the app</strong></h2><p>Go to Account &gt; Device and tap Add Device to pair again. If the device was factory reset, it needs to be re-paired.</p><p>Check for updates: Make sure both the SpeakON app and device firmware are on the latest version before contacting support. Firmware version is visible under Account &gt; Device.</p>

Device not connecting

If recordings still won't transfer, contact support with your serial number, phone model, and iOS version. They're saved on the device. When you reconnect via Bluetooth, offline recordings sync automatically from oldest to newest. If no recordings ap

<h2 id="isPasted"><strong>Recordings aren&apos;t transferring to the app</strong></h2><ol><li>Check that the device is connected in the app. If not, reconnect.</li><li>Keep the device within 1 metre of your phone for the full duration of the transfer.</li><li>Check the device battery. Charge if the indicator is flashing red.</li><li>Move away from WiFi routers or microwaves.</li><li>Restart both the device and your phone, reconnect through the app, and try again.</li><li>For large batches, keep the app open in the foreground while syncing.</li></ol><p>If recordings still won&apos;t transfer, contact support with your serial number, phone model, and iOS version.</p><h2 id="i-recorded-when-my-phone-wasnt-nearby--where-are-my-recordings"><strong>I recorded when my phone wasn&apos;t nearby &#x2014; where are my recordings?</strong></h2><p>They&apos;re saved on the device. When you reconnect via Bluetooth, offline recordings sync automatically from oldest to newest. If no recordings appear after reconnecting and the indicator shows solid red when you press Record, the device storage is full &#x2014; sync first to free up space.</p><h2 id="i-cant-start-a-new-recording--the-light-is-solid-red"><strong>I can&apos;t start a new recording &#x2014; the light is solid red</strong></h2><p>Device storage is full. Connect to the app and let the sync complete. Once recordings transfer, they&apos;re cleared from the device.</p>

Sync and offline recordings

Add the term to Dictionary. Go to Dictionary from the app home screen or Account > Settings > Dictionary. Once saved, SpeakON recognizes it more accurately in future recordings. You can also let Voice Edit build your Dictionary over time by correctin

<h2 id="isPasted"><strong>Proper nouns and names are transcribed incorrectly</strong></h2><p>Add the term to Dictionary. Go to Dictionary from the app home screen or Account &gt; Settings &gt; Dictionary. Once saved, SpeakON recognizes it more accurately in future recordings. You can also let Voice Edit build your Dictionary over time by correcting the same word repeatedly.</p><h2 id="the-output-doesnt-sound-like-what-i-said"><strong>The output doesn&apos;t sound like what I said</strong></h2><p>If Auto Format is on, SpeakON removes filler words and repeated content &#x2014; this is expected. To get the exact words you said, go to Settings and set Auto Format to Off or Ask. If Style is active, the wording may also be adjusted for tone &#x2014; check the tone label on the keyboard and switch to Natural if needed.</p><h2 id="the-output-is-in-the-wrong-language"><strong>The output is in the wrong language</strong></h2><p>Check your Dictation Language setting in Account &gt; Settings. If Translation mode is active on the keyboard, swipe right to return to the standard Voice Keyboard.</p><h2 id="the-output-is-cut-off-or-incomplete"><strong>The output is cut off or incomplete</strong></h2><p>Each recording session is up to 5 minutes &#x2014; if you spoke longer, it stopped automatically. Press Record again to continue. If shorter recordings are also cut off, check your internet connection.</p><h2 id="the-output-appears-in-the-wrong-place-or-doesnt-appear-at-all"><strong>The output appears in the wrong place or doesn&apos;t appear at all</strong></h2><p>Make sure you&apos;ve tapped inside a text field before recording. If no input field is in focus, output goes to your Notes list. Check that the SpeakON keyboard is the active keyboard.</p><h2 id="the-output-has-unusual-formatting-or-symbols"><strong>The output has unusual formatting or symbols</strong></h2><p>Try turning off Auto Format temporarily (Settings &gt; Auto Format &gt; Off) and recording again. If the issue persists, contact support with a description of what you said and what came out.</p>

Text output issues

Use this checklist if the SpeakON keyboard isn't working, features aren't available, or you're being prompted to grant access. Permission. Where to enable. Required for. Allow Full Access (keyboard). Settings > General > Keyboard > SpeakON > Allow Fu

<p id="isPasted">Use this checklist if the SpeakON keyboard isn&apos;t working, features aren&apos;t available, or you&apos;re being prompted to grant access.</p><h2 id="permissions-checklist"><strong>Permissions checklist</strong></h2><table><tbody><tr><td><p><strong>Permission</strong></p></td><td><p><strong>Where to enable</strong></p></td><td><p><strong>Required for</strong></p></td></tr><tr><td><p>Allow Full Access (keyboard)</p></td><td><p>Settings &gt; General &gt; Keyboard &gt; SpeakON &gt; Allow Full Access</p></td><td><p>Voice input, AI formatting, Translation, Voice Edits, Dictionary sync</p></td></tr><tr><td><p>Microphone</p></td><td><p>Settings &gt; Privacy &amp; Security &gt; Microphone &gt; SpeakON</p></td><td><p>Voice input without the device</p></td></tr><tr><td><p>Bluetooth</p></td><td><p>Settings &gt; Privacy &amp; Security &gt; Bluetooth &gt; SpeakON</p></td><td><p>Connecting and using the SpeakON device</p></td></tr></tbody></table><h2 id="the-speakon-keyboard-isnt-appearing-in-other-apps"><strong>The SpeakON keyboard isn&apos;t appearing in other apps</strong></h2><ol><li>Go to Settings &gt; General &gt; Keyboard &gt; Keyboards &gt; Add New Keyboard and select SpeakON.</li><li>Tap SpeakON in the keyboard list and turn on Allow Full Access.</li><li>In any app with a text field, tap the field, then tap and hold the globe icon to switch to SpeakON.</li></ol><h2 id="i-cant-log-in"><strong>I can&apos;t log in</strong></h2><p>SpeakON supports Apple, Google, and Email login. Make sure you&apos;re using the same method you originally used &#x2014; they are separate accounts. Check spam for email verification codes. Force-close the app and try again. If none work, contact support.</p><h2 id="the-app-wont-open-or-keeps-crashing"><strong>The app won&apos;t open or keeps crashing</strong></h2><ol><li>Force-close the app and reopen it.</li><li>Restart your iPhone.</li><li>Check that your iPhone is running iOS 16 or above and the app is fully updated.</li><li>Delete the app and reinstall from the <a href="https://apps.apple.com/us/app/speakon-ai-voice-keyboard/id6757388240">App Store</a> &#x2014; your account and cloud data are preserved.</li></ol><h2 id="my-14-day-trial-hasnt-activated"><strong>My 14-day trial hasn&apos;t activated</strong></h2><p>The trial activates automatically after you complete onboarding. Open Account &#x2014; if active, it shows &quot;14 Days Pro Trial (X days remaining).&quot; Force-close and reopen the app if it&apos;s not showing. Contact support if it still isn&apos;t there.</p>

App setup and permissions

A factory reset erases all Bluetooth pairing data on the device and restores it to factory settings. Use it when switching the device to a new phone, or as a last resort for persistent connection issues. Your SpeakON account is not affected. Recordin

<p id="isPasted">A factory reset erases all Bluetooth pairing data on the device and restores it to factory settings. Use it when switching the device to a new phone, or as a last resort for persistent connection issues.</p><p>Your SpeakON account is not affected. Recordings already synced to the app are not deleted. Only unsynced recordings stored on the device will be lost.</p><h2 id="before-you-reset"><strong>Before you reset</strong></h2><p>Sync the device with the SpeakON app to transfer any unsynced recordings. Once the reset is done, those recordings cannot be recovered.</p><h2 id="how-to-perform-a-factory-reset"><strong>How to perform a factory reset</strong></h2><p>Press and hold the Power button for 10 seconds (device on or off).</p><p>The red and blue indicator lights alternate 3 times, then turn off. Two long vibrations. The device is now reset.</p><h2 id="after-the-reset"><strong>After the reset</strong></h2><p>Open the SpeakON app, go to Account &gt; Device, and tap Add Device to pair again.</p><h2 id="reconnect-without-a-full-reset"><strong>Reconnect without a full reset</strong></h2><p>Try this first before performing a factory reset:</p><ol><li>In the app, go to Account &gt; Device and remove the current pairing.</li><li>Restart the device (hold Power 2s off, then 2s on).</li><li>Restart your iPhone.</li><li>Return to Account &gt; Device and tap Add Device to re-pair.</li></ol><h2 id="firmware-upgrade-failed-or-is-stuck"><strong>Firmware upgrade failed or is stuck</strong></h2><p>&#xB7; Make sure the device battery is at least 20% charged.</p><p>&#xB7; Make sure the SpeakON app is on the latest version.</p><p>&#xB7; Keep the device within 1 metre of your phone during the upgrade.</p><p>&#xB7; Try switching between WiFi and mobile data if the download is failing.</p><p>If the upgrade consistently fails after a reset, contact support with your serial number and app version.</p>

6. Troubleshooting

Device not connecting

Sync and offline recordings

Text output issues

App setup and permissions

Reset your device